We're here to help.
For questions, feedback, or bug reports, email us at support@heybearing.com. We aim to respond within 1–2 business days.
To manage or cancel your subscription, go to your device's subscription settings:
To restore a previous purchase, open the App and go to Settings → Restore Purchases.
You can delete your account and all associated data from within the App: Settings → Delete Account. This action is permanent and cannot be undone.
Extraction is automated and can misread an unusual layout, which is why Bearing asks you to review every value before it's saved. If a value looks wrong on the review screen, edit it there — or enter it by hand from Add → Enter manually. If a whole report fails, email it to us and we'll take a look.
Bearing tracks a set of common blood markers. Anything outside that set — or a non-blood result such as a urine panel — is kept separate rather than mixed into a blood trend, because the two are measured on different scales.
On iPhone, check Settings → Health → Data Access & Devices → Bearing and confirm the categories you want are enabled. On Android, open Health Connect, find Bearing in its list of apps, and confirm the categories you want are allowed. Some metrics — heart rate variability, respiratory rate, body temperature — come from a wearable such as a watch or ring, and won't appear without one. New data can also take a little time to sync.
Some markers have different healthy ranges by sex. If you haven't set sex at birth in your profile, Bearing shows the widest combined range so it doesn't flag you against the wrong one. Adding it under Settings → Profile narrows the range to yours.
No. Bearing is an educational tool that helps you understand your own data and prepare questions for a clinician. It does not diagnose, treat, or replace professional care. If you think you may have a medical emergency, contact emergency services.
Settings → Export my data produces a JSON file containing everything Bearing holds for you — profile, lab results, wearable summaries, and sleep detail.