Delete your account and data

You can delete everything yourself in the app, or ask us to do it.

Delete it yourself (fastest)

Deletion happens immediately and cannot be undone.

1. Open Bearing and go to Settings.
2. Scroll to Privacy & data.
3. Tap Delete account and confirm.

If you only want to clear your results but keep your account, use Delete all biomarker data on the same screen.

Ask us to delete it

If you can't open the app, send us a request below. Use the email address on your Bearing account so we can verify the request. We'll confirm and delete within 30 days.

The email address on your Bearing account Your request Please delete my Bearing account and all of my data.

This opens your email app with the request ready to send, so it arrives from your own address — which is how we verify it's really you.

Send deletion request

What gets deleted

When your account is deleted, we permanently remove:

• Your account and login details
• Every lab result, biomarker value, and manual entry
• Health data synced from Apple Health or Health Connect, and your personal baselines
• Your profile (sex at birth, date of birth, height, smoking status)
• Weekly and monthly reviews, and any AI explanations generated for you
• Doctor summaries you created
• Any uploaded lab file still in temporary storage
• Your notification preferences and push tokens

What is kept, and why

We keep records of subscription transactions — the store's order reference, product, and date — because payment processors and tax rules require a purchase record. These contain no health information.

Aggregated, anonymous usage statistics that cannot be linked back to you may remain in our analytics.

Deleting your Bearing account does not cancel your subscription. Manage or cancel that in your Apple App Store account settings.

Questions

Email support@heybearing.com.